Director of Collections

Phenix City, AL

We’re Hiring: Director of Collections

Location: Albany, Georgia or Phenix City, Alabama

Salary: $50,000 – $55,000 annually + Incentive Opportunities

Why Join Us

At Bridgeway Credit Union, we’re more than just a financial institution, we’re a community. We believe in empowering our members, supporting our team, and investing in innovation. As our Director of Collections, you’ll lead a dedicated team, drive effective collection strategies, and play a key role in helping our members and our organization thrive.

What You’ll Do

Lead, inspire, and motivate a high-performing collections team.
Oversee the credit union’s entire loan portfolio collections with strategic precision.
Develop and implement innovative collection strategies to maximize revenue and minimize risk.
Build and maintain policies and procedures covering collections, charge-offs, repossessions, and bankruptcies.
Serve as a trusted liaison between the credit union and our members, delivering exceptional service every step of the way.
Negotiate settlement agreements and establish payment plans that support member success.
Analyze reports, identify trends, and recommend solutions to improve performance.
Ensure compliance with all laws, regulations, and credit reporting standards.
Skip trace, recover charged-off loans, and manage accounts with confidence.
Collaborate with leadership to support the credit union’s mission, vision, and core values.

What You Bring

Strong leadership skills with the ability to inspire and empower others.
Solid understanding of legislative and regulatory processes related to collections.
Excellent communication and negotiation abilities.
Knowledge of banking operations, compliance regulations, and credit union products and services.
A knack for problem-solving, analytical thinking, and balancing multiple priorities.
Experience leading collections or financial operations teams preferred.

What We Offer